Sub-processors
Current as of September 15, 2025
Discovery Education may engage and use data processors with access to certain Subscriber Data (Sub-processors) to support the delivery of the Services. This page provides important information about the identity, location and role of each Sub-processor.
Sub-processors for Discovery Education Experience, Espresso, Coding, Health & Relationships, STEM Connect & Time for Phonics | ||
Sub-processor Name | Purpose of Processing | Country/Location of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosts Discovery Education Experience | UK |
Hound Technology, Inc. dba Honeycomb.io | Troubleshooting service issues | USA |
MongoDB, Inc. | Cloud document database platform | UK |
New Relic, Inc. | Service issue identifier and resolution tool | USA |
Snowflake, Inc. | Data warehousing | EU, USA, Canada |
| Customer Support | ||
Salesforce.com Inc. (CRM) | CRM platform | USA |
Zendesk, Inc. | Helpdesk support | USA |
Zoom Video Communications, Inc. | Video and online meeting platform | USA |
Communications Platforms | ||
Gainsight, Inc. | Customer success software | USA |
Salesforce.com Inc. (Pardot) | Email platform | USA |
Data Tools | ||
Google, LLC | Google Analytics platform | USA |
Looker Data Sciences, Inc. | Business intelligence tools | UK, USA, Canada |
Pendo.io, Inc. | Data analytics software | USA |
Segment.io, Inc. | Customer data platform | USA |
Widgix, LLC dba Alchemer | Customer survey software | USA |
Service-related Providers | ||
Ably Real-time Ltd | Realtime collaboration technology partner | EU |
Buildscale, Inc. dba Vidyard | Online video platform | USA |
Pusher Ltd | Realtime collaboration technology partner | USA |
Sub-processors for DoodleLearning | ||
Sub-processor Name | Purpose of Processing | Country/Location of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosts DoodleLearning Experience | UK |
New Relic, Inc. | Service issue identifier and resolution tool | USA |
Snowflake, Inc. | Data warehousing | EU, USA, Canada |
Customer Support | ||
Intercom R&D Unlimited Company | Customer service software (online chat and communication) | Ireland (EU), UK |
Pipedrive UK Ltd | CRM platform | EU, UK, USA |
Salesforce.com, Inc. | CRM platform | UK, USA |
Qwilr | Sales proposal and quote software | AUS |
Communications Platforms | ||
Gainsight, Inc. | Customer success software | USA |
Marketo | Marketing automation software | USA |
Calendly | Meeting and calendar scheduling tool | USA |
Twilio, Inc. (Sendgrid and Video) | Email and video communications platforms | Ireland (EU), USA |
Typeform, S.L. | Form building platform | EU, USA |
Data Tools | ||
Google, LLC | Google Analytics platform | USA |
Looker Data Sciences, Inc. | Business intelligence tools | UK, USA |
Growthbook.io | Optimisation / A/B testing software | USA |
Service-related Providers | ||
Microsoft Power Apps | Task automation software | USA |
Slack Technologies, LLC | Internal communications tool | UK, USA |
Stripe Payments Europe Limited | Secure online payments platform | Ireland (EU), UK, USA |
Zapier, Inc. | Task automation software | USA |
From time to time, we also use software developers and consultancy firms that, in the course of providing services, may be able to access Discovery Education’s systems and incidentally see Personal Data.
Discovery Education Affiliates
| Affiliate | Location of Processing |
| Discovery Education, Inc. | USA |
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We will endeavour to provide our Subscribers with notice of any new Sub-processors to the extent required under the Terms of Service, along with posting such updates here. Please check back frequently for updates.
Discovery Education may engage and use data processors with access to certain Subscriber Data (Sub-processors) to support the delivery of the Services. This page provides important information about the identity, location and role of each Sub-processor.
Data Tools | ||
Carry Technologies, Inc. dba Hightouch | Event tracking and analytics, reverse ETL | USA, UK |
Google LLC | Google Analytics platform | USA |
Looker (Google LLC) | Business intelligence tools | UK, USA |
Widgix, LLC dba Alchemer | Customer survey software | USA |
Typeform, S.L. | Form building platform | EU, USA |
Service-related Providers | ||
Atlassian, Inc. (and its affiliates) | Project management and issue-tracking software | USA, Australia/EU |
Ably Realtime Ltd | Realtime collaboration technology partner | EU |
Buildscale, Inc. dba Vidyard | Online video platform | USA |
Clever, Inc. | Single sign-on, rostering and account provisioning integration platform | USA |
FPT Software (and its affiliates) | Support services & engineering projects | UK |
MessageBird UK Limited (formerly Pusher Ltd) | Realtime collaboration technology partner | USA |
Microsoft Corporation | Communications | UK, USA |
Sage Intacct, Inc. | Financial and accounting management software | USA |
Zoom Video Communications, Inc. | Video and online webinar platform | USA |
Sub-processors for DoodleLearning | ||
Sub-processor Name | Purpose of Processing | Country/Location of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosts DoodleLearning Experience | UK |
New Relic, Inc. (Heroku) | Service issue identifier and resolution tool | USA |
Snowflake, Inc. | Data warehousing | EU, USA |
Customer Support | ||
Intercom R&D Unlimited Company | Customer service software (online chat and communication) | Ireland (EU), UK |
Salesforce.com, Inc. | CRM platform | UK, USA |
Qwilr Pty Ltd | Sales proposal and quote software | AUS |
Communications Platforms | ||
Gainsight, Inc. | Customer success software | USA |
HubSpot Inc. | Marketing automation software | USA |
Calendly, LLC | Meeting and calendar scheduling tool | USA |
Twilio, Inc. (Sendgrid and Video) | Email and video communications platforms | Ireland (EU), USA |
Typeform, S.L. | Form building platform | EU, USA |
Iterable, Inc. | Customer communications and marketing automation | USA |
Data Tools | ||
Carry Technologies, Inc. dba Hightouch | Event tracking and analytics, reverse ETL | UK |
Google LLC | Google Analytics platform | USA |
Looker (Google LLC) | Business intelligence tools | UK, USA |
GrowthBook, Inc. | Optimisation / A/B testing software | USA |
Service-related Providers | ||
FPT Software (and its affiliates) | Support services & engineering projects | UK |
Microsoft Corporation | Communications | UK, USA |
Sage Intacct, Inc. | Financial and accounting management software | USA |
Stripe Payments Europe Limited | Secure online payments platform | Ireland (EU), UK, USA |
Zoom Video Communications, Inc. | Video and online webinar platform | USA |
Sub-processors for DreamBox Learning Math/s, Reading Plus & Reading Park | ||
Sub-processor Name | Purpose of Processing | Country/Location of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosting services | UK |
MongoDB, Inc. | Cloud document database platform | UK |
Snowflake, Inc. | Data warehousing | EU, USA |
Datadog, Inc. | Application monitoring and performance analytics platform | USA |
Customer Support | ||
Zendesk, Inc. | Helpdesk support | USA |
Communications Platforms | ||
Iterable, Inc. | Customer communications and marketing automation | USA |
Service-related Providers | ||
Algorithmity LTD | Engineering support | USA |
BairesDev LLC | Engineering support | USA |
Encora Digital LLC | Engineering support | USA |
Catalyte Inc. | Engineering support | USA |
FPT Software (and its affiliates) | Support services & engineering projects | USA |
Microsoft Corporation | Communications | UK, USA |
Stripe Payments Europe Limited | Secure online payments platform | Ireland (EU), UK, USA |
Sage Intacct, Inc. | Financial and accounting management software | USA |
Atlassian, Inc. (and its affiliates) | Project management and issue-tracking software | USA, Australia/EU |
Classlink, Inc. | Single sign-on and rostering integration platform | USA |
Clever, Inc. | Single sign-on, rostering and account provisioning integration platform | USA |
Action Verb LLC dba Files.com
| Secure file transfer and file management platform | USA |
Otus, LLC | Learning management and student assessment platform | USA |
Data Tools | ||
Carry Technologies, Inc. dba Hightouch | Event tracking and analytics, reverse ETL | UK |
Looker (Google LLC) | Business intelligence tools | UK, USA |
Pendo.io | Product usage analytics and user engagement platform | USA |
Tableau Software, LLC | Business intelligence tools | USA |
From time to time, we also use software developers and consultancy firms that, in the course of providing services, may be able to access Discovery Education’s systems and incidentally see Personal Data.
Discovery Education Affiliates
Affiliate | Location of Processing |
Discovery Education, Inc. | USA |
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We will endeavour to provide our Subscribers with notice of any new Sub-processors to the extent required under the Terms of Service, along with posting such updates here. Please check back frequently for updates.